General Cancellation Guidelines
Guests can cancel their reservations without penalty if done at least 48 hours before the scheduled check-in date. Please note that specific conditions may vary during:
- High-demand periods
- Special occasions or events
- Large group reservations
- Discounted or promotional bookings
Fees for Cancellations
Cancellation fees are applied based on how close to the check-in time the cancellation occurs:
- Cancel more than 48 hours before arrival: Full refund issued
- Cancel between 24 and 48 hours prior: Charge equal to 50% of the first night’s stay
- Cancel less than 24 hours before arrival: Charge equal to 100% of the first night’s stay
- Failure to arrive (no-show): Charge for the entire booked stay
Refund Details
When refunds are due, they will be processed as follows:
- Credit card refunds generally take 5 to 10 business days to appear
- Bank transfer refunds may require 7 to 14 business days
- Refunds will be returned through the same payment method used at booking
Exceptions and Flexibility
Under certain circumstances, we may provide more lenient cancellation options, including but not limited to:
- Verified medical emergencies
- Acts of nature or natural disasters
- Official travel bans or restrictions
- Interruptions affecting hotel operations
These provisions apply to all reservations made through Xovyntra.